READ THE EVENT WEBSITE!
Please read the event website completely before ordering your tickets.
The EVENT is referred to Transylvania Comic Con 2019 at BT ARENA 18-20th of October. Also abbreviated as TCC.
The CUSTOMER is the person who bought the tickets and has the proof of buying them.
The TICKET is a fiscal registred paper (hardcopy or eticket), that entitles the customer to receive an access wristband.
The ACCESS WRISTBAND is a non fiscal proof of access worn by our customers to enter and exit our event unlimited number of times.
The WRISTBAND POINT is located at the entrance Main entrance of BT Arena (Facing Somes River), and all our customers will have their ticket scanned and validated in order to receive an access wristband.
The CHECKING POINTS are entrances where the EVENT’s volunteers check the access wristband of each person entering.
The TICKET POINTS are points where people can buy a TICKET for the EVENT.
Tickets buyer and tickets holder rights
By buying a Transylvania Comic Con ticket you agree with the below rules and regulations, but also have the right to be served and treated with respect.
Please keep your invoice, bank statement, or receipt of the tickets bought. Unless you can provide proof of buying the tickets, you, a family member or a friend, we have no obligation to assist you in any way. If you resell your ticket, you forfeit your rights. Tickets in Romania have taxes. Unless you have a contract with us allowing you to sell our tickets, those are not resellable.
As a ticket buyer you hold the right of complaint on all the tickets bought! If you are not the buyer but the ticket holder, you need proof of acquisition of the tickets from the ticket buyer to be able to submit a complaint! All eTickets have the name of the buyer on them, the buyer is our customer and he holds the rights to complaints.
eTickets are non-refundable and non-resellable!
Electronic Tickets are non-refundable and you cannot resell them. We understand that sometimes, unplanned things happen, but since the risk of fraud is too high, we reserve the right to cancel any ticket that is present on platforms like OLX, lajumatate, publi24, viagogo, okazii or any other website. Read the disclaimer on the ticket for more.
eTickets are sent via eMail (I can’t find my eTicket in the email)
etickets are sent to you as PDF attached in an email which you need to print out and bring them with you, at the event. Most of our clients receive their PDF tickets within 3-5 minutes if the payment is completed. If your ticket has not arrive event after 24 hours of having placed the order, please contact Entertix team at [email protected] or by phone +4 0748-110-111. Most of the times it is due to the customers misspelling their email, or the email being categorized as Spam/Junk.
General Access Tickets
ONE General Access Ticket can be used by only ONE person. Tickets are marked with the day they can be used for! Friday(18th of October) for Friday. Saturday(19th of October) for Saturday. Sunday(20th of October) for Sunday. And 3 Days Ticket or Abonament can be used for all 3 days of the event.
Unused General Access Tickets for Saturday CAN BE USED FOR SUNDAY. Saturday or Sunday tickets can be used in advance for Friday. Using the ticket on another day, means you forfeit the right to enter on the day it was bought for in exchange for another day!!!
General Access tickets provide you access to the indoor part of our event, including access to the Panels(Q&A / Talks) with the actor present at the event. However access to an area is subject to the rules and regulations of the event and Romanian Law. At some times some area can become very crowded, which would require us to limit the access to those already present in that area.
Access Wristband and General Access Tickets
ONE General Access Ticket grants you ONE Access Wristband. Take care of it, do not cut it, do not take it off. Taking it off will mean forfeiting the right to access the event.
Keep your wristband at all times visible!
Childrens and General Access Tickets
Children under 6 years old have free access under the following rule: 1 Child + 1 Adult holder of General Access Ticket / 2 Children + 2 Adults holder of General Access Ticket. In this case he receives a wristband if the parent allows it. Children under 4 years old are not required to wear the wristband.
The festival will have some areas that are not suitable for children, so any person under 14 should be accompanied by an adult. We highly recommend that parents attend the event along with their kids; after all, it can be fun for everyone regardless of their age.
ALL CHILDREN UNDER 14 YEARS OLD MUST BE ACCOMPANIED AT ALL TIMES BY A MAJOR ADULT OR A PARENT. East European Comic Con has no responsibility if any harm has come to the child. Be aware TCC is a crowded event!
People with Disability and General Access Tickets
A person with a disability is allowed to access the event for free, for one day only, if they present an European Disability Card or if he/she submits to our email(contact [at] comic-con.ro) documentation has to be sent at least 10 days before the event.
Deadline for submitting for a disability free entrance has passed on 4th of October.
Animals are forbidden at Comic Con
Pets(Animals) are forbidden at the event, unless they are trained assistance dogs.
*An assistance dog is a dog trained to aid or assist a person with a disability.
Unfortunetly BT ARENA 1st and 2nd floor coridors cannot be access via an elevator by people with weak or no mobility.Please understand there are no ramps or elevators, and by choosing to attend, you can only access the ground floor, including the stage.
Autographs or Photo Ops Tickets DO NOT INCLUDE General Access Tickets
Photo Op and Autograph tickets are an extra service for those who attend TCC and have bought or hold a General Access Ticket.
General Access Tickets DO NOT INCLUDE Autographs and Photo Ops
Autograph or Photo Op tickets must be purchased as additional tickets in stores(Carturesti, Germanos, Vodafone, Humanitas, Isoni Design, Muzica Store, OMV, Carrefour and Entertix) on our website or at the TCC.
Buying Autographs and Photo Ops
Yes, you can buy Photo Op and Autograph tickets before buying a General Access ticket, but you need a General Access ticket in order to use the Photo Op and Autograph tickets. We cannot guarantee that you will find a general access ticket, for the day you want to attend if you don’t buy it as soon as possible. Be sure of which day a guest is doing photo ops/autographs before purchasing your admission tickets.
Number of people in a Photo Op
At the request of our celebrities we limit the number of people in a picture with an actor to four. We make NO exceptions to this rule. Only ONE person can be in a photo op for the price of one photo op ticket. For four customers, you would need four photo op tickets. One child under 6 can take the picture together with one Adult holder of a photo op ticket.
Retakes of the Photo Op
Please do not wear glasses as sometimes glare effect will occur. Retakes are only possible if the actor’s photo op sessions are not sold out.
We have zero tolerance for any form of harassment of bullying! Tolerance, acceptance of differences, and inclusion of all is our main foundation!
If you would like to interact with any of the visitors or guests of our event, please ask permission. If you would like to take a picture with a person in a costume, please ask permission.
Any act of bullying or harassment will result in losing access to the event. If you are a witness to such a spiteful act please take a stand and also inform our security and staff!
All acts of harassment will require the injured/bullied party to submit a formal complaint to the police!
It is forbidden to wear or use weapons or replicas inside and outside of the BT ARENA unless they are blunt and non-metal. Any usage that causes damage to anyone or any object will be your responsibility and you will be punished according to the Romanian Laws.
In other words, keep your swords and knifes into their sheaths, or any other sharp objects away from people. The SuperParamedics that will be present at Comic Con may use their healing power but sometimes they are just not fast enough.
NO GUNS AND NO RIFLES ARE ALLOWED UNLESS THEY ARE PLASTIC REPLICA! AIRSOFT MODELS MUST HAVE AN ORANGE CAP ON THE MUZZLE AS WELL NO GAS OR BATTERY!!! GAS OR BATTERY WILL BE CONFISCATED AT THE ENTRANCE. AT ANY TIME THE AUTHORITIES CAN DECIDE TO DROP BY AND DO A CHECK, IN WHICH CASE THEY WILL NOT ALLOW ANY TYPE OF REPLICA. SO BE AWARE THAT YOUR GUN CAN BE CONFISCATED.
Any weapon carried by anyone inside the Autographs, Photo Ops or Panels Area, will be confiscated by security services. All the other weapons sold inside the festival, must be kept in their boxes!
In case of someone feeling faint or getting hurt, contact the Paramedics located outside and inside the BT ARENA or the medical service at 112!
During the festival, found objects are brought back to the information desk (INFO POINTS) which keeps them until the end of the festival. If we find the lost objects, we will keep them until after the event, to allow you to get them back.
You just have to send us an e-mail (contact [at] comic-con.ro) with a precise description allowing us to identify the object you lost. Then we’ll get back to you.
If items are still unclaimed, 3-4 weeks after the event, we’ll post a picture with them on Facebook.
Cosplay changing rooms
We will provide dedicated changing rooms for all cosplayer, the cosplayers who are part of the on stage TCC Cosplay Contests have priority. (For access, please ask one of the volunteers for the Cosplay Department representative)
WHILE IN THE CHANGING AREA YOU ARE REQUIRED TO BE SILENT, AS IT IS VERY CLOSE TO THE MAIN STAGE. FAILURE TO COMPLY WILL RESULT IN SECURITY REMOVING YOU FROM THAT AREA.
Means of payment
CASH – Romanian currency is LEI (RON), average exchange rate should be 1Euro for 4.76 RON, and 1USD for 4.3 RON. Please make sure you change your money in LEI (RON) since very few exhibitors will accept USD and Euro. Before you reach the registers, in order to save time, please prepare the exact change.
CREDIT CARDS – A few exhibitors will have POS so we encourage you to use cash.
ATMs are available either at BT ARENA or in the vicinity. Within 10-20 minutes’ walking range, you will find ATMs.
Food and Drinks
We have focused on creating a safe place where you can try the best food, “StreetFood Heroes”. All other places in the vicinity of StreetFood Heroes area and BT Arena are contracted by Municipality, not by TCC.
Don’t forget to regularly drink water as it’s very hot, both in the waiting lines and inside the convention halls.
BT ARENA Interior Hall (Main Stage Hall):
This is the home for the Main Stage.
The Main Stage will host Cosplay contests, and also your favorite internet celebrities (animators, vloggers, comedians, cosplayers etc.) and see the latest movie trailers and exclusivity brought to you by the largest movie studios in the world (Marvel, Disney, Sony, MGM). Here is also where you attend the famous Panels(Q&A) with the actors and artists attending TCC.
BT ARENA Coridors(3 Floors):
The Vendors & Sponsors area is the place where you can buy your Comics, Figures, T-Shirts, Books and many other geek stuff, you can also meet the artists on the Artists’ Alley.
The Actors Area is the place where you can meet the actors if you bought an extra ticket (Actor Ticket). You can talk to them(at the autographs), or make a picture in the Photo Ops area alongside the actor or get a personalized autograph signed by the actors just for you.
The Gaming booths are aleatory and not part of an area. There you cand find games and gaming gear novelties from biggest companies like Omen by HP, Lenovo, Digital Crusade, PC Garage, TP-Link, NTT Data, Sprite, Orange and many more.
You will also find the Boardgames Area, where you can play games like Catan, Dixit, Game of Thrones, Carcassonne and many other Trading Card Games and Boardgames.