We wanted to take a moment to explain a bit more in depth how cancellations or postponements work. When this happens, it is heartbreaking for everyone: for us as organizers, for the guest, and of course for you, the fans.

How does it usually happen?
An actor might sign a filming contract either before or after confirming their appearance at an event. Sometimes the filming schedule still allows them to travel and meet you, but sometimes it simply does not. Fans love these actors for their roles in series, films or games, and when they take on new roles, it gives fans the chance to enjoy new performances and expand the fandom experience. To make this possible, actors sometimes need to prioritize filming, and this can mean their appearance at an event has to be postponed.

At the same time, a film or TV production involves hundreds of people, and every delay costs the production the amount each person is being paid. This is why, even if the actor technically has a day free, studios often do not take the risk. A delayed flight or an unexpected illness could cause very costly setbacks, so productions usually require the actor to remain fully available without traveling.

What happens if they can’t come?
We know it is extremely difficult for fans to accept when a guest can no longer make it. It is also a heavy financial burden for us as an event. Our priority is always to minimize the impact on each fan affected. All sales for that specific actor are reimbursed, with EECC covering all additional costs such as transfers, fees and taxes. While the process may take 2–14 days depending on the buyer’s bank (sometimes longer), we always try to make it as fast as possible.

What we ask from you?
Please try to keep a positive attitude. None of us ever want this to happen, but sometimes it is simply out of everyone’s control.