TICKETS

Terms and Conditions

1. General Provisions

These Terms and Conditions (hereinafter referred to as "Terms") govern the participation in the "East European Comic Con" event (hereinafter referred to as "EECC", "Event", or "Convention") organized by East European Comic Con (hereinafter referred to as "Organizer", "we", "us", or "our").

The Event will take place from April 24-26, 2026, at Romexpo, Bucharest, Romania (hereinafter referred to as "Venue" or "Location").

These Terms define the rules that each participant at East European Comic Con must respect, as well as the rights and obligations of the Organizer and the Participant (any person who attends the Event as a result of purchasing a ticket, obtaining an invitation from the Organizer, or benefiting from free access).

Compliance with these Terms is mandatory for all persons present at East European Comic Con. In case of non-compliance, the Organizer reserves the right to refuse entry to the persons concerned or to exclude them from the Event, in which case the ticket price will not be refunded.

The Organizer reserves the right to modify these Terms when necessary, and any modification will be posted at: comic-con.ro/terms-and-conditions

By purchasing a ticket and/or by participating at East European Comic Con, Participants accept and agree with the Organizer's conditions and undertake to comply with these Terms.

2. Definitions

3. Tickets

3.1. General Provisions

Access to the Event is based on a ticket. The ticket on which access will be granted must be kept for the entire duration of the Event. Tickets can be purchased for only one of the Event days or for all days (subscription/3-Day Pass).

Tickets can be purchased online from our official website or from authorized partners (Entertix, Carturesti stores).

We only guarantee the validity of tickets purchased through our official partners.

3.2. Ticket Buyer Rights

By buying a ticket to East European Comic Con, you agree with these Terms and also have the right to be served and treated with respect.

Please keep your email, bank statement, or receipt of the tickets bought. Unless you can provide proof of buying the tickets, we have no obligation to assist you in any way.

As a ticket buyer, you hold the right of complaint on all the tickets bought. If you are not the buyer but the ticket holder, you need to ask the buyer to formulate a complaint with the proof of acquisition.

3.3. Non-Refundable and Non-Resellable Policy

Electronic Tickets are non-refundable and non-resellable.

The resale or purchase of tickets or invitations is strictly prohibited. If you resell your ticket, you forfeit your rights. Tickets in Romania have taxes. Unless you have a contract with us allowing you to sell our tickets, those are not resellable.

We reserve the right to cancel any ticket that is present on platforms like OLX, lajumatate, publi24, viagogo, okazii, or any other unauthorized website.

Tickets for events or concerts are not subject to the EU 14 Days guarantee return policy! Under the Consumer Rights Directive 2011/83/EU (CRD), the right to withdraw (known as the 14-day cooling off period) does not apply to certain leisure activities that take place on a specific date or period of performance, including ticket sales for events.

You are not entitled to a refund if you change your mind about going to the Event or you can no longer attend.

The Organizer reserves the right to modify ticket prices without prior notice.

3.4. Electronic Tickets (eTickets)

eTickets are sent to you as a PDF attached in an email which you need to have already opened on your mobile device or print out and bring with you at the Event. Most clients receive their PDF tickets within 3-5 minutes if the payment is completed.

If your ticket has not arrived even after 24 hours of having placed the order, please contact Entertix team at [email protected] or by phone +4 0748-110-111. Most of the time it is due to customers misspelling their email, or the email being categorized as Spam/Junk.

3.5. General Access Tickets

ONE General Access Ticket can be used by only ONE person for ONE DAY unless it's a 3 Days Ticket (ABONAMENT), then it can be used by ONE person to receive an access wristband for all 3 days.

General Access tickets provide you access to the Event perimeter, including access to the Panels (Q&A / Talks) with actors present at the Event. However, access to an area is subject to the rules and regulations of the Event and Romanian Law. In some intervals, some areas can become very crowded, which would require us to limit access to those already present in that area.

3.6. Access Wristband

ONE General Access Ticket grants you ONE Access Wristband, which will grant you access to the Event for the duration of the entire schedule of that day (or 3 days for 3-Day Pass).

Take care of your wristband, do not cut it, do not take it off. Taking it off will mean forfeiting the right to access the Event.

3.7. Autographs and Photo Ops

General Access Tickets DO NOT INCLUDE Autographs and Photo Ops. Autograph or Photo Op tickets are an extra service for those who attend EECC and have bought or hold a General Access Ticket.

Autograph or Photo Op must be purchased as additional tickets online. General Access tickets are available in Carturesti stores, Entertix, on our website, or at the Event at the EECC Ticket point.

At the request of our celebrities, we limit the number of people in a picture with an actor to four. Only ONE person can be in a photo-op for the price of one photo op purchased. For four customers, you would need four photo op purchases. One child under 6 can take the picture together with one Adult holder of a photo op purchase.

4. Access to the Event

4.1. Event Hours

4.2. Children

Children under 6 years old have free access under the following rule: 1 Child + 1 Adult holder of General Access Ticket / 2 Children + 2 Adults holder of General Access Ticket. In this case, the child receives a wristband if the parent allows it. Children under 4 years old are not required to wear the wristband.

ALL CHILDREN UNDER 14 YEARS OLD MUST BE ACCOMPANIED AT ALL TIMES BY AN ADULT OR A PARENT. The festival has some areas that are not suitable for children, so any person under 14 should be accompanied by an adult. EECC is a crowded event!

At the request of security personnel, the accompanying adult must present documents attesting to the minor's age (birth certificate, student ID, passport, or any other document containing the minor's photo).

East European Comic Con has no responsibility if any harm has come to the child.

4.3. People with Disabilities

A person with a disability is allowed to access the Event for free, for one day only (Friday or Sunday), if they present a European Disability Card and submit a request via email ([email protected]) for the exact date they wish to attend.

The deadline for requesting disability-free entrance is 30 days before the Event.

Children with disabilities and the person accompanying them benefit from free entry upon presentation of the corresponding supporting documents.

4.4. Security Checks

Upon entry to any portions of the Event held in the Venue, all participants, their bags, and other personal property may be subject to screening or security checks. All personal property brought to the Event is done so at the Participant's own risk.

5. Participation and Responsibility

5.1. Participant Responsibility

The participation of adults and minors accompanied by parents/legal guardians or another adult at the Event is at their own responsibility, respectively the responsibility of the adults accompanying them, including with regard to the following:

The Event may include strong light and sound effects that could harm children or epileptic, sensitive persons, or those with certain conditions. The Organizer assumes no responsibility for material/physical and moral injuries or damage thus suffered by Participants.

5.2. Rules of Conduct

All Participants must respect the rules of conduct, social norms, laws in force, and the provisions of these Terms. Participants are not permitted to carry out any activities that could endanger or affect in any way the safety or rights of other participants.

The Organizer does not assume responsibility for any damages (material or moral) caused by non-compliance with these Terms and may request compensation from persons guilty of violating them.

Participants are obliged to follow the instructions of the Organizer at the Event Location, to behave appropriately, not to cause damage to the Location, its facilities, stands, equipment, or installations existing at the location, or to any other goods.

The Organizer has the right, with immediate effect, to prohibit a participant's access to the Event space or to take measures for the participant to leave the Location, in case of violation of these Terms or any law in force in Romania, without the participant having the right to a refund of the ticket price.

6. Prohibitions

6.1. Prohibited Items

The Organizer reserves the right to deny entry with any objects deemed dangerous by the authorities overseeing the Event, including:

This list is not exhaustive. The Organizer has the right to prohibit access to the Location to the extent that the object held by the Participant could endanger the safety of other participants or would present a danger to the safe conduct of the Event.

6.2. Prohibited Activities

6.3. Weapons Policy

It is forbidden to wear or use weapons or replicas inside and outside of the halls unless they are blunt and non-metal. Any usage that causes damage to anyone or any object will be your responsibility and you will be punished according to Romanian Laws.

Keep your swords and knives in their sheaths, or any other sharp objects away from people.

Any weapon carried by anyone inside the Autographs, Photo Ops, or Panels Area will be confiscated by security services. All other weapons sold inside the festival must be kept in their boxes.

6.4. Animals

Pets (Animals) are forbidden at the Event unless they are trained assistance dogs. An assistance dog is a dog trained to aid or assist a person with a disability.

7. Harassment Policy

We have zero-tolerance for any form of racism, harassment, or bullying! Tolerance, acceptance of differences, and inclusion of all is our main foundation!

If you would like to interact with any of the visitors or guests of our Event, please ask permission. If you would like to take a picture with a person in a costume, please ask permission.

Any act of bullying or harassment will result in losing access to the Event. If you are a witness to such a spiteful act, please take a stand and also inform our security and staff!

All acts of harassment will require the injured/bullied party to submit a formal complaint to the police.

Under no circumstances is any costume that indicates signs of hatred and racism allowed. If you spot such a costume or sign, PLEASE CONTACT A MEMBER OF THE STAFF IMMEDIATELY OR THE POLICE. Members of staff can be identified by their badge having "STAFF" written on it.

8. Video, Photo, and Personal Data Processing

8.1. Photography and Recording

By attending our Event, you are aware of the fact that the Event has a huge amount of photographs and videos taken by attendees, organizers, or exhibitors.

Access to the Event Location without the Organizer's authorization with professional and semi-professional video cameras, including photo cameras with detachable lenses, is PROHIBITED. Owners of such equipment are required to hand them over for temporary custody.

The Organizer and other persons who have the Organizer's consent have the right to record and photograph the Event and to use these recordings. By purchasing a ticket and participating in the Event, Participants give their consent for the possible inclusion of their image/portrait and/or voice in the footage that will be made at the Event Location.

8.2. Use of Recordings

During the Event, the Organizer, accredited press, Event sponsors, entities participating in the Event and their guests, and other third parties with the Organizer's consent will make audio and video recordings and/or photographs and/or live broadcasts during the Event, which may include images and voices of artists present at the Event, moments from East European Comic Con, as well as the image/portrait and/or voice of Participants (including children).

These images will be used and publicly disseminated, in any media, including online, for information, promotion, advertising, and publicity purposes. Participants declare their agreement with this processing and use of their personal data.

The Organizer and authorized persons have the unrestricted right to obtain profit from, to use (especially for the purpose of promoting the Event), to copy, to publish, to publicly broadcast and distribute such recordings of Participants, without being required to pay them for this.

8.3. Privacy Notice

You are entitled to your privacy, and if you value your privacy and don't wish for your face to be in videos or pictures, please DO NOT ATTEND EECC.

If you see any pictures online that you don't wish to stay there, please kindly ask the entity to delete the picture. We can only delete pictures published by us.

The Organizer is responsible only for its own processing of personal data for the purposes shown above and has no responsibility for audio-video recordings, photographs, or live broadcasting of images made by any other natural or legal person present at the Event.

8.4. Personal Data Protection

The Organizer undertakes to process the data provided for the purpose provided in these Terms and in compliance with the provisions of GDPR (Regulation (EU) 2016/679).

Participants are guaranteed the rights provided by law regarding the protection of personal data. For more information, please see our Privacy Policy.

As a data subject, you have the following rights:

If you have questions about your personal data or wish to exercise your rights, please contact us at [email protected]

9. Limitation of Liability and Force Majeure

9.1. Modifications

Within the Event, the Organizer may make changes to the program (artistic, organizational, etc.) unilaterally, depending on various situations that may arise along the way.

The Organizer reserves the right to modify, restructure, and develop the Event. Participants have no right to raise claims against the Organizer regarding the respective modifications, restructurings, or subsequent developments.

The Organizer will not guarantee Participants the availability, content, quality, quantity, or duration of moments and/or the presence of persons announced in the Event program.

9.2. Event Cancellation

In case of cancellation of the Event due to the exclusive fault of the Organizer, the ticket price paid will be refunded within 90 days from the date the cancellation was announced.

The ticket price will not be refunded in case of cancellation of the Event by the Organizer due to causes that fall under the incidence of force majeure or fortuitous case.

9.3. Force Majeure

Force majeure or fortuitous case means any external and unforeseeable event such as, but not limited to: storms, threats or risk of terrorist attack, acts of public authorities, whether legitimate or not, epidemics, pandemics, accidents, explosions, fires, floods, torrential rains, earthquakes, social conflicts, major short circuits, high risk of health damage, or any other cases that cannot be foreseen or eliminated through diligence and prudence by the Organizer.

In case authorities request the suspension or closure of the Event by the Organizer for reasons of fortuitous case or force majeure, the Event or part of it will be canceled/suspended, and the Organizer cannot be held responsible for its termination/suspension.

The Event dates may be modified unilaterally by the Organizer in case of force majeure or fortuitous case without any obligation to refund the ticket price to the Buyer.

9.4. Exclusion of Liability

The Organizer does not assume responsibility for the activities or illegal omissions of any Participant or third party. In case a visitor, Participant, or third party causes damage, of any nature, to another visitor, participant, or third party, the latter must take any action against the guilty person for compensation, and not against the Organizer.

The Organizer will have no responsibility, of any nature, for any kind of damage (direct or indirect) resulting from the use or from the inability to use the information presented on the Site in connection with the Event.

Participants are fully responsible, both under civil law and criminal law, for any damage they have caused to the Organizer, its partners, and other visitors and third parties within the Event or in connection with the Event.

9.5. Third Party Services

Participants expressly note that they may purchase or benefit from products and services within or in connection with the Event that are offered by other Partners, and not by the Organizer. In such cases, the contract is concluded directly between the Participant and the Organizer's Partner, and the rights and obligations arising from the legal relationship apply exclusively between them.

Participants expressly confirm that they cannot raise any claims against the Organizer in connection with the respective products and services. The Organizer also declares that it is not liable in any way in connection with the products and services provided by the Organizer's Partners, Sponsors, or other third parties.

10. Practical Information

10.1. First Aid

In case someone is feeling faint or getting hurt, contact the Paramedics located outside and inside the Event (marked on the map) or the medical service at 112.

10.2. Lost Items

During the festival, found objects are brought back to the information desk (INFO POINTS) which keeps them until the end of the festival. If we find lost objects, we will keep them until after the Event, to allow you to get them back.

Send us an e-mail ([email protected]) with a precise description allowing us to identify the object you lost. If items are still unclaimed 3-4 weeks after the Event, we'll post a picture with them on Facebook. After 3 months all Lost & Found objects will be destroyed/recycled or trashed.

10.3. Means of Payment

CASH: Romanian currency is LEI (RON), the average exchange rate should be 1 Euro for 5 RON. Please make sure you change your money in LEI (RON) since very few exhibitors will accept USD and Euro.

CREDIT CARDS: Although we encourage exhibitors to have POS for the Card option, not all exhibitors may have such means of payment. Sometimes the POS fails to connect to the network.

ATMs: ATMs are NOT available at the Venue, ONLY in the vicinity. Within a 10-20 minutes' walking range, you will find ATMs. Make sure to visit one before entering the Event.

10.4. Food and Drinks

We have focused on creating a safe place where you can try the best food. Don't forget to regularly drink water as it can be very hot, both in the waiting lines and inside the convention halls.

10.5. Cosplay Changing Rooms

We provide dedicated changing rooms for cosplayers who are part of the on-stage EECC Cosplay Contests. While in the changing area, you are required to be silent, as it is close to the Main Stage.

11. Intellectual Property Rights

Everything posted on the Event website as well as at the Location, such as, but not limited to, images, texts, graphic elements, symbols, logos, databases, etc. is the property of the Organizer and/or its contractual partners, sponsors, exhibitors, and other third parties authorized by the Organizer. All of these fall under the legislation on intellectual property.

Participants may not use, copy, distribute, publish, or incorporate such markings/information into other documents or materials in any form, especially for the purpose of obtaining income, without the prior written and express permission of the Organizer or the holders of the rights thereto.

12. Disputes

Any disputes arising between the Organizer and the Participants will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.

Any complaints related to the Event can be sent to the email address: [email protected]

13. Applicable Law

These Terms and Conditions are governed by and must be interpreted in accordance with the legislation of Romania and the European Union, including:

14. Contact Us

If you have any questions about these Terms and Conditions or about the Event, please contact us:

For ticket-related issues, please contact Entertix: